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Cancellation Guidelines
Cancellations are accepted according to the service engagement terms and case status. Early notice helps minimize costs and preserves operational integrity.
- Cancel before field deployment for the highest refund eligibility
- Cancellation requests during active investigation may incur fees
- Clients will receive confirmation of accepted cancellations
Refund Processing
Refunds are issued based on the amount of work already completed and the engagement agreement. Cases with partial execution may be eligible for proportionate refunds.
- Refund decisions are made after review of case status
- Processing time may vary by payment method
- Adjusted refunds account for actual field and administrative costs
How to Request
Submit cancellation or refund requests through our support channel. Include your case ID, reason, and any supporting details to help us process the request quickly.